Customer Service Manager (d/f/m) / Skrbnik oskrbe kupcev (d/ž/m)

Job Description Summary The future is ours to shape! Job Description Join us as a Customer Service Manager and become the vital link between our site and customers, ensuring seamless supply plan availability and driving customer satisfaction through project leadership. Your key responsibilities: • Provide customers with clear insights into the current supply plan and ensure its execution according to SLAs. • Monitor order status and manages changes, especially for routine orders, acting as the main point of contact. • Maintain direct communication with customers and stakeholders to ensure smooth coordination. • Prepare and update SLAs, aligning planning parameters with tactical planners and customer needs. • Lead monthly Demand Review meetings and contribute to Supply and Business Review processes. • Manage short-term demand control and support the creation of the Master Production Schedule. • Lead and coordinate discontinuation projects for finished dosage forms and obsolete SKUs. • Ensure compliance with GMP, regulatory, and HSE standards, while supporting continuous improvement and personal development. What you will bring to the role: • University degree (BSc) in economics, business administration or other related discipline • Minimum 3 years of relevant working experience • Excellent oral and written English communication skills • Knowledge of Microsoft Office package What we offer: Job location: Ljubljana Contract type: permanent contract with 6 months probation period Expected weekly working hours: 40 Pay range (annual gross): €38,640 – €57,960 gross* Sandoz compensation is determined by job level, qualifications, niche skills, experience and location within company salary ranges. Fully proficient and highly effective employees can expect a starting salary around market median, with those new to the level or with less functional depth at the lower end of the range, and those with sustained superior or niche skills towards the higher end of the range. Internal equity and external market data inform our range placement. Annual salary reviews consider performance outcomes, market alignment and business needs.* Our compensation package additionally includes: • Annual bonus (STI): percentage of annual salary • Vacation allowance: in 2026 it was €2,450 net • Christmas bonus: in 2025 it was €2,100 gross • OurShare: eligible employees will receive Sandoz shares once per year • Voluntary Additional Pension Scheme: The company fully covers the contribution for your supplementary pension plan, amounting to 5.844% of your gross salary (the maximum annual amount is 3,224.18 EUR) • Allowance for shift work (15%); rotational shifts (20%), night shift work (70%), Sunday/public holiday work (50%), overtime work (30%) – if applicable for position • Daily remote‑work allowance – if applicable for position • Collective life and accident insurance (24/7 coverage) • Remote and flexible working time – if applicable for position Ready for your next career move? You are kindly invited to submit your application in English, including a CV, by November 12th 2026 . Why Sandoz? Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have the ambition to do more so that everyone can benefit from the basic human right of good health. With investments in new development capabilities, production sites, new acquisitions and partnerships, we have the opportunity to shape a sustainable future for Sandoz and to help even more people gain access to low-cost, high-quality medicines. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues who, in return for applying their skills, experience an agile and collegiate environment where diversity of thought is welcomed and where personal growth is supported! Join us in helping to make healthcare fairer and faster. The future is ours to shape. Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and to forming diverse teams that are representative of the patients and communities we serve. _______________________________ Pridružite se nam kot Skrbnik oskrbe kupcev in postanite ključna povezava med našo lokacijo in strankami, zagotavljajte nemoteno razpoložljivost dobavnega načrta ter povečujte zadovoljstvo strank z vodenjem projektov. Vaše ključne odgovornosti: • Strankam zagotovite jasen vpogled v trenutni dobavni načrt in poskrbite za njegovo izvedbo v skladu z dogovorjenimi SLA-ji. • Spremljajte status naročil in upravljajte spremembe, zlasti pri rutinskih naročilih, ter delujte kot glavna kontaktna oseba. • Ohranjajte neposredno komunikacijo s strankami in deležniki za nemoteno usklajevanje. • Pripravljajte in posodabljajte SLA-je ter usklajujte parametre načrtovanja s taktičnimi planerji in potrebami strank. • Vodite mesečne sestanke za pregled povpraševanja ter prispevajte k procesom pregleda dobave in poslovanja. • Upravljajte kratkoročni nadzor povpraševanja ter podpirajte pripravo glavnega proizvodnega načrta. • Vodite in koordinirajte projekte ukinitve končnih oblik zdravil in zastarelih SKU-jev. • Zagotavljajte skladnost z GMP, regulativnimi in HSE standardi ter podpirajte stalne izboljšave in osebni razvoj. Vaš doprinos k delovnem mestu: • Univerzitetna izobrazba iz ekonomije, poslovne administracije ali druge sorodne smeri • Najmanj 3 leta ustreznih delovnih izkušenj • Odlične ustne in pisne komunikacijske veščine v angleškem jeziku • Poznavanje paketa Microsoft Office Kaj nudimo: Lokacija dela: Ljubljana Vrsta pogodbe: pogodba za nedoločen čas s šestmesečnim poskusnim obdobjem Predvideni tedenski delovni čas: 40 Plačni razpon (letna bruto plača): 38.640 – 57.960 EUR bruto* V Sandozu se višina nadomestila