Payments, Subscriptions & Refunds

Version 2026-11-11 · In force from 11 November 2026 · Part of the Terms of Service

1. Plans and prices

Every plan includes the whole product; plans differ only in how many applications the agent may submit. An application counts only when the agent actually submits it to an employer. Practice runs, drafts and applications you send yourself do not count. The count resets on the 1st of each month (UTC), and unused applications do not carry over.

The price you pay is shown on the checkout page before you confirm, including any tax that applies. Your bank may add currency-conversion fees, which we do not control. There is no free trial.

2. Monthly renewal

Plans are paid monthly in advance and renew automatically each month until you cancel. Each renewal charges the same card for the same plan.

Cards issued in India: under the Reserve Bank of India's e-mandate rules, you approve a standing instruction when you first subscribe. Your bank then sends you a notice at least 24 hours before each renewal charge, and you can cancel the mandate with your bank at any time.

3. Upgrading, downgrading and price changes

• Upgrade: takes effect at once. You pay the difference for the rest of the current month.
• Downgrade: takes effect from your next billing date.
• Price changes: we will email you at least 30 days before a new price applies to you. You can cancel before then.

4. Cancelling

You can cancel at any time, in two clicks, from Plan → Manage billing or cancel. Cancelling stops the next renewal. You keep your plan until the end of the month you have paid for. We do not ask you to call us or to give a reason. If you delete your account, your subscription is cancelled automatically.

5. Refunds

• Not used: if the agent has submitted no applications in a billing month, you can ask for a full refund of that month within 7 days of the charge.
• Our mistake: if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the extra in full.
• Service down: if Pamposhun could not submit applications for more than 3 days in a row because of a problem on our side, we refund that month in proportion.
• Otherwise, a month that has started is not refunded part-way, but you keep access until it ends.

To ask for a refund, email support@pamposhun.com from your account email. We confirm within 48 hours, and approved refunds go back to the original card within 5 to 10 working days, depending on your bank. This policy does not limit any refund rights you have under consumer law.

6. Failed payments

If a renewal payment fails, we will email you and try again over the next few days. If it still fails, your account moves to the free allowance (if there is one at that time) until you update your card. We never delete your data because a payment failed.

7. Payment security

Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. Your card number goes directly to Stripe and is never sent to or stored on Pamposhun's servers. We keep only your plan, payment status, billing dates and the Stripe reference numbers, so we can manage your subscription. We keep invoices and payment records for as long as Indian tax law requires, even after you delete your account.

8. Help with a payment

Email support@pamposhun.com. Payment complaints go to our Grievance Officer at privacy@pamposhun.com: we reply within 48 hours and resolve them within one month.

Questions? Email privacy@pamposhun.com. This page is written in plain English on purpose; if anything is unclear, ask us and we will explain.