Director, Technical Programs

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job provides strategic leadership and direction for the organization’s engineering operational programs. This role involves aligning engineering initiatives with business objectives and driving program success through effective management of engineering, technical, and procurement activities. Job Description: PayPal, Inc. seeks Director, Technical Programs in Austin, TX Job Duties: Develop and implement the strategic vision for engineering operational programs. Oversee the planning and execution of engineering programs. Ensure alignment of engineering programs with business goals. Manage and mentor program managers and engineering teams. Monitor program performance and drive continuous improvement. Communicate program status and strategic initiatives to executive leadership. Manage program budgets and financials. Manages 7 director reports: 2 Managers, Technical Programs; 2 Sr. Managers, Technical Programs; 2 Engineering Program Managers; and 1 Project Manager, Technical Programs. Partial telecommuting permitted from within a commutable distance. Additional Responsibilities & Preferred Qualifications : Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Software Engineering, Information Technology, or a closely related field, plus 10 years of progressively responsible experience in the job offered or a related occupation. Special Skill Requirements: End-to-end Product Development Lifecycle (PDLC) ownership, delivering complex, customer-facing technology platforms from concept through production deployment and post-launch optimization. (10 years) Experience leading large, complex engineering programs with full accountability for scope, schedule, budget, and cross-functional execution across global teams. Experience in roadmap strategy, backlog prioritization, and phased release planning, balancing customer impact, revenue implications, technical dependencies, and operational risk. Experience building and scaling product readiness and release governance frameworks, ensuring structured go-live management, rollback planning, and production stabilization. Experience leading a Conversational AI/GenAI product strategy and enterprise implementation, driving intelligent automation and enhanced digital customer experiences. Experience with cloud-native and distributed systems modernization, including Amazon Web Service (AWS)-based architectures and high-availability enterprise platforms. Experience with enterprise data architecture, Extract Transform Load (ETL) modernization, and real-time data enablement supporting downstream digital products and analytics-driven decisioning. Experience with program financials and P&L oversight, including margin optimization, cost efficiency, and revenue expansion initiatives. Experience supporting go-to-market and launch enablement strategies, aligning product, operations, marketing, and commercial teams to drive adoption and measurable outcomes. Experience delivering mission-critical platforms within highly regulated environments, ensuring adherence to data privacy, security, audit, and compliance standards. Experience embedding risk management, controls, and compliance-by-design principles into release and operational processes through structured partnership with Security, Legal, Privacy, and Risk stakeholders. Experience supporting high-volume, customer-facing transaction ecosystems, driving release discipline, performance reliability, and operational resilience in environments with direct financial and/or customer trust impact. Experience leading a high-performing team to drive strategic goals. EOE, including disability/vets. The base pay for this role will depend on where you work and the relevant experience and ex