Customer Service Representatives

Key Responsibilities • Handle customer inquiries and provide professional support. • Respond to customer requests and resolve issues efficiently. • Provide accurate information about products and services. • Ensure a positive customer experience throughout every interaction. • Handle customer complaints professionally and provide suitable solutions. • Maintain accurate records of customer interactions. • Follow company policies, procedures, and quality standards. • Escalate complex cases when necessary. Requirements • English level B2 or above . • Graduates and dropouts are welcome to apply. • Maximum age: 40 years old . • Willing to work on-site . • Flexible with rotational shifts. • Excellent communication and problem-solving skills Benefits • Company-provided transportation. • Social insurance. • Medical insurance. • 24/7 door-to-door transportation for ladies working night shifts. Sutherland is a global leader in customer experience and business process transformation, providing innovative solutions and support services to leading brands worldwide. With a strong presence in Egypt, Sutherland offers a professional and dynamic work environment, career development opportunities, and a diverse workplace where employees can grow and build successful careers.