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Job Description Summary
-Provide administrative support and purchasing expertise to ensure the timely provision of services for effective and efficient maintenance
Job Description
Major accountabilities:
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General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks.
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Involved in strategic planning processes.
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Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines services that are specific to the department.
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Accommodates customer’s specific needs.
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Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
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Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.) -Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
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Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service -Effectively manage service vendor to ensure an on time deliverable system.
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24/7 emergency call support and site attendance is required.
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Flexibility and ownership of the overall operations.
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Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key performance indicators:
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Enhance operational effectiveness and efficiency -Consistently monitor and control the quality of performance -Reduce operational costs -Maximize asset value and extend asset life cycle
Minimum Requirements:
Work Experience:
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Managing Crises.
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Cross Cultural Experience.
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Collaborating across boundaries.
Skills:
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Quality decision making.
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Managing resources.
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Creativity and visioning.
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Being assertive.
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Conflict management.
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Challenging the status quo.
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Influencing and persuading.
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Transaction Deal Structuring.
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Franchise Strategy Prioritization.
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Analyzing stakeholder requirements.
Languages :
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English
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Ukrainian
Skills Desired
Skills:
administrative support
strategic planning
communication
customer service
decision making
deal structuring
prioritization
english