Airline Customer Support Specialist with English | Remote within Bulgaria

What will your responsibilities be? • Assist airline customers via phone and chat with questions and requests related to their travel arrangements. • Provide professional, customer-focused support and help resolve issues efficiently. • Follow established procedures and quality standards. • Document customer interactions and work with different systems and tools. • Collaborate with your team to deliver an excellent customer experience. What are we looking for? • English proficiency at C1 level or higher. • Excellent communication and problem-solving skills. • A customer-focused attitude and attention to detail. • Ability to work independently in a remote environment. • Flexibility to work rotating shifts, weekends, and public holidays. • Previous customer service experience is an advantage. • Familiarity with airline reservation systems is an advantage, but not a requirement. What do we offer? • Fully remote work from anywhere in Bulgaria. • Permanent employment contract. • 21 days of paid annual leave. • Health and life insurance. • Food vouchers. • Paid training and ongoing support. • Additional bonus opportunities. • Career development opportunities and a supportive, multicultural team. Ready for take-off? Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry. Apply today and take the next step in your career Turn your passion for travel into a career with Sutherland! Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment. Key Details About the Position • Working hours • Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or • Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM. • Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities. • Communication channels: Phone and chat. • Contract type: Permanent employment contract. • Language requirement: English – C1 level or higher.