Villa Operations & Quality Manager

Villa Operations & Quality Manager Bingin – Uluwatu, Bali | Full-time | Luxury Hospitality We are a growing luxury hospitality business working with a collection of villas in Bingin and Uluwatu. We are looking for an experienced, hands-on and highly organized Villa Operations & Quality Manager to oversee daily villa operations, lead operational teams and ensure consistently high standards of cleanliness, maintenance and guest satisfaction. Key Responsibilities • Oversee daily operations and quality standards across multiple luxury villas. • Manage and supervise housekeeping staff, villa supervisors, pool cleaners, gardeners and maintenance teams. • Organize daily staff schedules, work assignments and operational priorities. • Personally conduct villa inspections before guest arrivals and after departures. • Ensure all villas are exceptionally clean, well maintained and fully guest-ready. • Coordinate maintenance, repairs and preventive maintenance. • Monitor staff performance, provide training and ensure compliance with SOPs. • Maintain accurate inspection checklists, maintenance records, inventory and daily operational reports. • Proactively identify problems, take corrective action and follow up until fully resolved. • Work closely with the Guest Relations & Concierge Manager, supporting each other with check-ins, guest requests, complaints and operational matters whenever needed.