People Services AI Product Lead

PeopleComms AI Product Lead The Opportunity At Manulife, we are creating AI- powered experiences that enable colleagues to thrive and better support our customers. Our PeopleComms Technology North Star is to make every interaction simple, personalized , connected, and intuitive. Realizing this ambition requires the right technology, data, integrations, and intelligence to operate as one connected ecosystem . As the PeopleComms Ai Product Lead you will help shape the solutions behind this future across the broader PeopleComms experience ecosystem. You will translate colleague and business needs into scalable AI-enabled products, connect capabilities across our people technology landscape, and turn emerging possibilities into practical improvements in how colleagues work, grow, and access support . You will look beyond initial requests to uncover the underlying need , challenge assumptions, assess trade-offs, and recommend solutions that balance colleague value, business outcomes, enterprise safeguards , and technical feasibility. Success requires curiosity, sound judgment, and the ability to influence decisions through evidence and insight. Working across PeopleComms , technology, and enterprise partner teams, you will bring together colleague feedback, analytics, Human-Centered Design, operational insights, and emerging trends to shape priorities and continually improve the product . Your impact will be measured by how effectively strong ideas become valuable, sustainable solutions that evolve with colleague needs . Key Responsibilities • Lead discovery with Global People Services, COEs, knowledge owners, HR SMEs, and business product owners to define the business problem, desired colleague experience , and highest-value AI-enabled opportunities . • Convert approved opportunities into clear product decisions, requirements, user stories, acceptance criteria, and prioritized Jira backlog items. • Help shape the product vision and roadmap using colleague research, journey insights, service data, business value, dependencies, and delivery feasibility. • Make transparent product trade-offs across experience, value, operational impact, enterprise safeguards , and long-term supportability . • Provide product demos, stakeholder updates, and executive-ready materials that explain capabilities, planned enhancements, risks, decisions, and trade-offs. • Define outcomes and use adoption , quality , feedback, and operational data to communicate impact, identify improvements, and adjust priorities . • Partner with the AI Solutions BA & Test Lead to enable release readiness through UAT planning, test scenario validation, defect triage, acceptance criteria alignment, and post-release learnings. • Partner with technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to build enterprise requirements into product design and delivery without losing sight of the intended colleague experience. • Translate product intent into technical requirements and support design decisions with architects, engineers, technical teams, and experience owners across workflows, agents, integrations, prompts, knowledge grounding, and feedback mechanisms. • Use evidence from testing, adoption, quality, and colleague feedback to support decisions to iterate, scale, pause, or retire capabilities. • Influence communication, change readiness, training, and enablement plans by translating product changes into practical stakeholder guidance. What You Bring • 5+ years of progressive experience in HR technology, product management , business analysis, digital employee experience, HR operations enablement, or a related discipline. • Strong understanding of HR functions, HR service delivery, employee lifecycle events, HR policies, and colleague support channels. • Experience with HR technology, employee experience platforms, AI-enabled services, or digital service delivery, with the ability to move from ambiguous stakeholder needs to clear problem statements, options, recommendations, requirements, and practical product outcomes. • Experience with Jira backlog management, story creation, acceptance criteria, backlog refinement, sprint support, and cross-functional delivery coordination. • Experience facilitating stakeholder workshops, discovery sessions, Human-Centered Design activities, user interviews, or journey mapping. • Experience navigating regulated enterprise environments and incorporating privacy, compliance, risk, security, architecture, and responsible AI considerations into product decisions . • Strong product judgment, analytical thinking, problem-solving, documentation, and communication skills, including the ability to evaluate trade-offs, assess downstream impacts, recommend practical solutions, and deliver executive-ready updates and credible product demonstrations. • Ability to influence without authority and work effectively across diverse, cross-functional teams and time zones. Preferred Qualifications • Experience with ServiceNow HR Service Delivery, HR case management, employee service portals, knowledge management, or Workday. • Experience with enterprise AI platforms such as Azure AI Foundry, Azure OpenAI, or Microsoft Copilot Studio, including agent concepts, prompt design, retrieval-augmented generation, knowledge grounding, and answer quality improvement . • Experience shaping AI-enabled product strategy or product discovery in People Services, HR technology, employee experience, or enterprise service delivery. • Experience supporting enterprise AI, privacy , compliance , or risk assessments and translating findings into practical product requirements and controls . • HCD, product management, business analysis, Agile, PMP, CHRP/CHRL, or related certification. • Post-secondary education in HR, Business, Information Technology, Data Science, or a related field, or equivalent practical experience. Success Measures • Priority opportunities are