Customer service representative

• Provide professional technical support and troubleshooting to customers. • Identify and resolve technical issues efficiently. • Guide customers through solutions in a clear and friendly manner. • Document customer interactions and reported issues accurately. • Deliver an excellent customer experience while meeting performance standards. • Work effectively in a fast-paced, team-oriented environment. • Excellent English communication skills . • Strong problem-solving and troubleshooting abilities. • Good computer and technical skills. • Customer-focused with a professional attitude. • Ability to multitask and work under pressure. • Willingness to work rotational shifts , including overnight shifts. • Previous technical support or customer service experience is a plus, but not mandatory.