Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type Permanent Closing Date 31 Dec 2026 11:59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest) Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Job Description Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand  that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive. Opportunities available across these locations: • Eaton • Bunbury What You’ll Be Doing: • Deliver Exceptional Customer Experiences:  Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. • Be the Go-To Tech Expert:  Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions. • Achieve and Excel:  Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. • Collaborate and Contribute:  Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits: • Hourly Rate:   $33.33 per hour *Junior rates apply for those under 20 years of age. *Penalty rates are as follows:  Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays. • Plus 12% Superannuation **If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time). ** the first 2 months guaranteed while you learn on board. • Generous Discounts:  Enjoy 30% off Telstra services  and exclusive offers with over 240 brands and partners . • Leave Options:  Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave . • Training & Career Growth Opportunities:  Access over 17,000 learning programs  with LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step. • Flexibility:  We offer flexible working hours and a supportive approach to parental leave— do it your way! • Recognition & Rewards:  Benefit from monthly performance rewards  and a range of recognition programs to celebrate your success. • Inclusive Culture:  Join a diverse and inclusive team where everyone’s unique perspective is valued and respected. I s it You We’re Looking For? • Great Communication Skills:   You’re a natural at connecting with people and making their day better. • Solution-Oriented Approach:  You enjoy thinking on your feet and tailoring solutions for each customer. • Sales Drive:   You’re motivated to achieve (and exceed!) sales targets and KPIs. • Passion for Learning:   You’re eager to grow and develop your skills in a dynamic environment. • Resilience and Positivity:  You have a can-do attitude, even when things get busy. • Customer-Facing Experience:   Previous experience is a plus but not required —bring your enthusiasm and we’ll teach you the rest! How to Apply: Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue , to complete the next step in our assessment process. Join Us at Telstra Retail: When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!