Customer Support Specialist

• Respond to customer inquiries via phone, email, and chat. • Provide accurate information about products, services, and company policies. • Handle customer complaints and resolve issues professionally and efficiently. • Follow up with customers to ensure their concerns are resolved. • Process requests, orders, returns, or other customer-related transactions. • Maintain accurate records of customer interactions. • Escalate complex issues to the appropriate department when necessary. • Work closely with internal teams to ensure a smooth customer experience • Previous experience in customer service, customer support, or a similar role is preferred. • Excellent verbal and written communication skills. • Strong problem-solving and interpersonal skills. • Customer-focused, patient, and professional attitude. • Ability to work effectively under pressure and manage multiple tasks. • Good computer skills and familiarity with CRM or customer service systems. • Fluent in [English/Arabic/other language] , if applicable Are you a people person with excellent communication skills and a passion for helping customers? We’re looking for a Customer Service Specialist to join our team and deliver an outstanding customer experience.