Senior Software Engineer - Salesforce Developer

Employment Type Permanent Closing Date 13 Nov 2026 11:59pm Job Title Senior Software Engineer - Salesforce Developer Job Summary Job Description Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. What is the focus of the role? Salesforce Developer role is to design technical architecture solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) and include integration and authentication across systems; manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale; articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture. What we offer • Performance-related pay • Access to thousands of learning programs so you can level-up • Global presence across 22 countries; opportunities to work where we do business. • Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births • Up to 16 weeks paid paternity leave provided to the non-birthing partners • Employees are entitled to 21 paid annual leaves per calendar year • Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year • Relocation support options across India, from junior to senior positions within the company • Receive insurance benefits such as medical, accidental and life insurances What You’ll Do Responsibilities This role is key to the success of the Customer Order Management & Sales function at Telstra and will be responsible and accountable for the following: • Collaborate with the Functional team to determine how best to implement solution • Provide expert platform knowledge to the project team; • Provide knowledge and guidance on Salesforce security best practices; Salesforce integration patterns, Salesforce data migration best practices; own the End to End Technical Solution on the project. • Ability to provide technical governance across CRM solutions at Telstra • Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and business objectives are met in a timely and cost effective manner • Ability to understand and design provisioning solutions at Telstra and how CRM interacts with provisioning layers. • Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications • Coordinate with technical resource within and outside of Telstra • Monitor process of software configuration/development/testing to assure quality deliverable. • High coding standards and quality deliverables • Provide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation • Self-Motivated to perform activities around design, evolve and deploy changes into production • Design and develop AI-powered solutions using Salesforce Agentforce and Einstein capabilities. • Collaborate with business and product teams to identify opportunities for AI-driven automation and customer experience improvements. • Integrate Salesforce CRM data with generative AI services while adhering to security, privacy, and governance standards. • Evaluate and implement AI use cases including intelligent case summarization, knowledge retrieval, next-best-action recommendations, and autonomous agent workflows. • Guide teams on AI best practices, prompt engineering, grounding techniques, and responsible AI usage within Salesforce ecosystems About You To be successful in this role, you will bring: Essential Skills: • 8-10 years’ experience in CRM implementation, consulting or technical lead role, with at least 6 years of hands on experience as a Salesforce developer, or similar roles • Salesforce Certifications essential • Very strong in SF Design, Code, Intergration, Migration etc • Salesforce – Service Cloud, Sales Cloud, Force. Com platform. Experience in building applications on force.com platform • Extensive experience delivering solutions on the Salesforce platform. • Extensive experience in developing & configuration SFDC Apex classes, Visualforce pages, workflows, Lightning, LWC • Deep understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers • Very Strong SFDC knowledge and Integration components for SFDC (SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, SFDC data loaders, etc.) • Strong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc. • Should be able to review design and code • Should take the end to end responsibility of the assigned tasks • Having certifications is highly desirable • Understanding of all cloud offerings in the market and ability to discuss cloud architectures • Advanced knowledge of SFDX. • Degree level IT qualifications in Software or Systems Engineering. • Visualforce pages, workflows, Lightning, LWC Mandate • Deep understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers • Understanding of RDMS concepts and structures, knowledge of SQL, structured Salesforce AI & Agent force • Experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Copilot Studio/Agent Builder, and AI-enabled Salesforce capabilities. • Understand