Facilities Operations & Maintenance • Manage day-to-day facilities operations including leasehold improvements, equipment upkeep, and site maintenance • Ensure functionality and readiness of all office equipment and physical workspace • Conduct regular facility inspections and implement preventive and corrective maintenance programs • Supervise contractors for general repairs, pest control, and scheduled maintenance activities • Oversee workspace readiness including seat assignments, relocations, and partition installations in coordination with Capacity Planning • Monitor utilities consumption (electricity and water) and maintain accurate tracking reports • Ensure Asset Maintenance Contracts (AMC) are updated and all equipment (UPS, AC units, gensets) are regularly serviced • Maintain organized documentation of service reports, contracts, and compliance records • Support implementation of health and safety standards across the site Ticketing & Service Management • Manage and resolve facility-related requests via ticketing systems within agreed SLAs • Monitor ticket queues to avoid backlog and aging issues • Provide timely updates and coordinate approvals with stakeholders Project & Site Management • Support project teams in site build-outs, renovations, and rehabilitation activities • Coordinate project schedules and maintenance work with internal departments to minimize disruption • Participate in weekly seat planning and operational meetings Stakeholder & Vendor Management • Respond to internal requests for office setup (meetings, training, onboarding sessions) • Collaborate with Capacity Planning for workspace and equipment requirements • Coordinate with building administration on facility concerns and maintenance issues • Liaise with vendors, lessors, and government agencies (e.g., PEZA, local authorities) to ensure compliance Training & Development • Participate in continuous learning and development programs to enhance technical and operational competencies • Bachelor’s Degree in Mechanical or Electrical Engineering • Required : Licensed Mechanical or Electrical Engineer • Willingness to work extended hours or flexible schedules, as needed • Must be willing to report on-site at Sutherland Pili CamSur, IT Park, Provincial Capitol Complex, Cadlan, Pili, Camarines Sur, 4418 • Knowledgeable in civil and structural building construction, including interior and exterior works • Proficient in designing and computing Electrical and Mechanical plans • Hands-on knowledge in the operation and maintenance of generator sets, UPS systems, and other critical facility equipment • Capable of evaluating vendor preventive maintenance reports and recommending appropriate action plans • Basic project management skills with experience supporting site build-outs, renovations, and maintenance projects • Familiarity with facilities operations, including utilities monitoring, equipment maintenance, and workplace management • Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements • Excellent attention to detail with strong organizational and documentation skills • Effective verbal and written communication skills; able to communicate in a clear, professional, and constructive manner • Demonstrates professionalism, confidentiality, and high ethical standards at all times • Strong customer service orientation with the ability to build relationships with internal and external stakeholders • Proactive team player with the ability to develop trust and collaborate effectively across teams • Highly adaptable and able to quickly adjust to changing priorities and work environments • Strong work ethic, integrity, flexibility, and leadership or coaching capabilities All your information will be kept confidential according to EEO guidelines. Sutherland is seeking a reliable and attentive person to join us as a Facilities & Property Management Associate . We are a group of supportive and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Skills: capacity planning ticketing systems vendor management project management analytical skills attention to detail verbal and written communication confidentiality customer service coaching