Associate, IT Service Delivery

• Resolve users IT software and hardware issues onsite or remotely. • Communicate to users via chat/f2f/emails to determine the nature of any problems. • Ensure Onboarding and Offboarding activities and processes are properly tracked and followed. • Setting up accounts for new staff, ensuring that all platforms used by the company are installed. • Maintain and outperform KPIs/SLAs and CSAT scores. • Business travel may be required within local markets. • Logging and tracking of Internal user IT issues to ensure prompt resolution. • Administration, planning and installation of Windows and Mac systems. • Configure and coordinate computer hardware, software, printers, door access and CCTV. • Basic network troubleshooting • Support Audio/Visual requirements for the site, including meeting rooms, internal business meetings. • Managing the company’s IT assets. • Actively helps implement changes.​​​​​​ • Experience in helpdesk or 1st level support. • Great team player who knows how to troubleshoot issues and topics. • Ability to work independently, own problems end-to-end and be a fast & eager learner. • High service orientation and customer skills • Excellent verbal and communication skills (Laos & English) • The following technical knowledge would be a benefit: • Any ticketing system • Endpoint management • Windows and MacOS installation • Basic IT networking knowledge • Periodic fun & engaging company events & team activities • Opportunity to be a value-adding contributor to this fast-growing global company • Challenging and fulfilling steep learning curve • Health & Personal Accident Insurance • Employee Discount Codes • Phone Allowance • Wellness Program (fitness/badminton/football) Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX.