Senior Specialist Invest Advisor

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity The Senior Specialist, Invest Advisors is responsible for managing and executing daily trading and rebalancing activities for Ally Invest Advisors, ensuring accuracy, efficiency, and compliance with established risk and regulatory requirements. The role oversees complex trading and account activity, including portfolio rebalancing, cash management, cashiering, billing, settlements, reporting, and escalated client or representative issues. The position also serves as a subject matter expert for trading operations, AI, and automation, partnering with Digital Technology and Ally Invest Securities to modernize processes, reduce manual work, strengthen controls, and improve operational efficiency. This individual will provide real-time trading support, troubleshoot complex issues, communicate with clients and internal partners, and mentor and train team members. The ideal candidate brings 3+ years of brokerage, investment, or trading operations experience, strong knowledge of securities markets and trading platforms, and excellent organizational, analytical, and communication skills. The Work Itself • Solely responsible for the management and trading of all Ally Invest Advisors Robo Portfolios using AIA’s proprietary rebalancing system for automated investing • Own real-time problem resolution and monitoring of trade desk processes, including order processing and handling, trade corrections, etc., processed by other Ally Invest Securities functions • Monitor and manage complex account resolution in coordination with Ally Invest Securities Trading, Cashiering, Margin, and ECR • Assist the Director of Trading with larger-scale projects to evaluate order, system, and issue behaviors • Independently identify ways to improve trade desk operations and procedures, including product enhancements, across all aspects: identification, data and research, and solutions • Monitor and approve cashiering activities in accounts and execute requisite trades accordingly • Answer questions on all trading activity, market analysis and portfolio rebalancing across Ally Invest • Assist Manager in supervising daily trading duties (completion and efficiency) • Train, mentor and develop Broker Trainees and Client Service Representatives on Advisory Managed Portfolio accounts • Prepare monthly and quarterly reports using strong Excel skills • Place and/or facilitate execution of client orders and resolve complex customer trading issues • Assist customers with complex and advanced orders or account questions; respond to customer inquiries on related issues; troubleshoot basic technical problems and/or escalate to a supervisor or manager • Process information associated with client accounts and research more complex issues to correct/minimize problems • Assist Representatives with high-level trades requiring a subject matter expert’s or supervisor’s approval • Assist in actively monitoring all channels of communication to ensure efficiency • Identify areas to improve client service or trading operational efficiencies and product enhancements • May be requested to partner with support and/or operations teams to perform requirement gathering or assisting in development of applications to improve accuracy and efficiency in the trading service environment • Communicate regularly with Supervisors, Managers, and Directors • Assist Supervisors, Managers, and Directors as needed on special projects and/or assist with compliance and regulatory inquiries • Remain current on internal work processes, procedures and product knowledge • Work closely with other departments to expedite requests • Understand, comply with, maintain, and reinforce regulatory requirements and firm policies, procedures, and guidelines The Skills You Bring • 3+ years of prior investment or operations related experience. • FINRA Series 7 and 63 required; Series 65 preferred or ability to obtain within 3 months; Series 24 preferred or ability to obtain within 6 months • Bachelor’s Degree preferred or equivalent business experience • Experience using VBA, R, Python, AI-enabled automation, or similar technologies to analyze data, automate business processes, and improve operational efficiency. • Experience with generative AI, Microsoft Copilot, Power Automate, AI-assisted scripting, or comparable automation platforms preferred. • Strong understanding of and exposure to the financial services/trading industry. • Strong understanding of trading platforms • Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and web-based tools • Ability to communicate effectively over the telephone/email and establish credibility and trust with a variety of clients. • Solid relationship-building skills and the ability to work with internal and external resources • Able to work independently and with a team to handle all issues while working under strict ti