Director, Software Engineering – Availability Engineering

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What You'll Be Doing & Why It Matters AEGIS is the availability engineering cloud that makes reliability a core feature of how Salesforce ships change. We own one prevent → respond → analyze → enforce loop across the availability lifecycle. Every risk signal becomes a safer change, and every incident should become lasting prevention. We use data, AI, and distributed systems to move the company from incident handled to incident prevented . We are looking for a full-spectrum engineering leader to own a portfolio of services that are critical to Salesforce's availability posture. This is not just a service-delivery role. You will own programs end to end: the technical direction, the program execution, the product strategy, and the people who build and run these systems. A launch is just the beginning of the job. The goal is adoption across thousands of service teams, healthy operations, and measurable improvement in availability. Core Responsibilities & Scope • Own the architecture, reliability, scalability, and security of services that gate change for the entire company • Set a high bar for operational excellence: SLOs, on-call health, incident response, PRB and CAR follow-through, and technical debt management • Apply AI and automation where they measurably move availability outcomes • Bring the technical depth to challenge designs, spot risk early, and represent your portfolio in architecture reviews • Lead an organization of experienced engineers. Hire, develop, and retain outstanding talent • Build high-ownership teams where engineers understand the why and own outcomes, not just features • Foster an inclusive, high-trust culture. Give direct, timely feedback and manage performance clearly and fairly • Communicate with clarity and brevity to executives, peers, and partner organizations • Own each program from problem definition through engineering implementation, rollout, adoption, operationalization, and measured outcome, including the work that sits outside your team's codebase • Define success metrics before work begins and report progress against them to Engineering leadership • Drive cross-organizational engineering efforts across Release, Change, Incident, and Problem engineering and service owners. Line up stakeholders and manage dependencies proactively and effectively • Run predictable planning and execution: roadmaps, milestones, and crisp status reporting • Own change management for every launch: communications, enablement, runbooks, support channels, and driving adoption according to the program's intended outcome • Act as the accountable product owner for your portfolio. Know your internal customers, their pain points, and what success looks like for them • Set a multi-year vision and roadmap for each service, tied to the company's availability strategy • Prioritize solutions by availability impact and maintainability. Make clear tradeoff decisions, say no when needed, and explain why • Close the loop after launch: instrument usage and outcomes, gather feedback, and iterate Minimum Requirements • A related technical degree or equivalent practical experience • 10+ years of software engineering experience, including 5+ years leading engineering teams • A proven track record of owning large, cross-organizational programs end to end, from an ambiguous problem to an adopted, operationalized, measured outcome. • Deep experience with large-scale distributed systems and microservices, plus a strong grounding in reliability engineering, SRE practices, and incident management • Strong product sense: experience defining roadmaps, prioritizing by customer and business impact, and driving adoption of internal platforms • Strong program management skills: planning, dependency and risk management, and executive-level status reporting • Experience hiring, mentoring, and developing engineers and engineering managers, and building high-ownership cultures • Excellent written and verbal communication skills, and a proven ability to influence senior leaders and peer organizations without direct authority • Deep knowledge of software engineering best practices including coding standards, code reviews, SCM, CI/CD, testing, and operations • Experience with Agile development methodologies and short release cycles Preferred Qualifications • Experience building change-safety, deployment-safety, release guardrail, incident-prevention, or resilience platforms at hyperscale • Familiarity with problem management and availability governance processes (PRBs, CARs, change moratoriums, availability reviews) • Experience applying AI and data platforms to operational and reliability problems Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If yo