Technical Support Representatives

Key Responsibilities • Provide technical support and assistance to customers through different communication channels. • Troubleshoot and resolve technical issues efficiently. • Identify customer needs and provide accurate solutions. • Ensure a high level of customer satisfaction and professional service. • Document customer interactions and technical issues accurately. • Follow company procedures and quality standards. • Escalate complex technical issues when required. • English level B2 or above . • Graduates and dropouts are welcome to apply. • Maximum age: 40 years old . • Willing to work on-site . • Flexible with rotational shifts. • Good communication and problem-solving skills. Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.