Enablement Lead, Employee Relations, Compliance & Health and Safety Technology

Working Better Together At Manulife, we believe technology should simplify work, improve experiences, and enable our colleagues and leaders to focus on what matters most. Our Enablement Leads sit at the intersection of Human Resources and Technology, translating business needs into technology solutions that drive operational excellence, improve colleague experiences, and support enterprise governance. As the Enablement Lead, Employee Relations, Compliance & Health and Safety Technology, you will serve as the primary technology partner supporting Employee Relations, Compliance, and Health and Safety teams, as well as document governance and knowledge management capabilities. You will help shape product strategy, develop business cases, influence roadmaps, prioritize investments, and ensure technology solutions evolve to meet business, regulatory, and operational needs. You will work across business stakeholders, technology delivery teams, vendors, Privacy, Legal, Risk, Security, and Governance partners to ensure technology investments deliver measurable business value while maintaining compliance and operational sustainability. The Opportunity You will own technology enablement for a portfolio of products and capabilities supporting: • Employee Relations • Compliance • Health and Safety • Knowledge Management • Document & Records Management • Case Management • Workflow Automation • Regulatory & Investigative Processes You will act as the bridge between HR and Technology, helping define priorities, evaluate opportunities, shape future capabilities, and ensure successful delivery and adoption of technology solutions. Core Technology Portfolio • Workday • ServiceNow HR Service Delivery (HRSD) • HR Vault powered by SharePoint Online Premium • Microsoft Power Platform (Power Apps and Power Automate) Key Responsibilities Business Partnership & Product Enablement • Serve as the primary technology advisor supporting Employee Relations, Compliance, and Health and Safety stakeholders, as well as the Knowledge Governance team. • Develop a deep understanding of business priorities, operational processes, regulatory requirements, and colleague experience needs. • Build strong partnerships across HR, Technology, Operations, and Governance teams. • Act as the voice of the business during planning, prioritization, and delivery activities. • Identify opportunities to improve processes, automate manual activities, and enhance the colleague experience through technology. Product Strategy, Business Cases & Roadmap Planning • Develop business cases for new capabilities, enhancements, process improvements, and technology investments. • Evaluate opportunities based on business value, operational impact, colleague experience, compliance obligations, risk, and implementation complexity. • Facilitate demand intake, assessment, and prioritization activities. • Partner with business and technology stakeholders to shape and influence product roadmaps. • Support annual planning, quarterly prioritization, and Book of Work activities. • Provide recommendations on investment priorities, sequencing, and technology tradeoffs. • Support product governance and funding discussions. Requirements & Solution Enablement • Facilitate stakeholder workshops, discovery sessions, and requirements gathering activities. • Challenge assumptions constructively and act as a consultative partner rather than an order taker, validating underlying business problems and desired outcomes before defining requirements or recommending solutions. • Translate business needs into user stories, requirements documents, process flows, and acceptance criteria. • Validate requirements with business and technology stakeholders. • Support solution design activities and ensure delivered capabilities align with business objectives. • Partner with Technology Delivery teams throughout the delivery lifecycle. HR Vault, Knowledge Management & Document Governance • Serve as the business enablement lead for HR Vault and associated knowledge and document management capabilities. • Manage intake and evaluation of new documents, forms, workflows, notifications, and enhancement requests. • Support document governance, records management, metadata standards, taxonomy, retention schedules, and lifecycle management practices. • Partner with business stakeholders to improve knowledge accessibility, searchability, and content quality. • Support ongoing enhancements to information management capabilities enabled through SharePoint Online Premium and Microsoft technologies. Employee Relations, Compliance & Health and Safety Technology • Support the evolution of Employee Relations, Compliance, and Health and Safety technology capabilities across Workday, ServiceNow HRSD, and supporting platforms. • Partner with stakeholders to improve case intake, case management, workflows, reporting, compliance processes, investigations, and employee support experiences. • Support implementation of policy, legislative, regulatory, and operational changes. • Identify opportunities to leverage automation and AI-enabled capabilities to improve service delivery and operational effectiveness. Testing, Validation & Release Readiness • Lead User Acceptance Testing (UAT) activities for new capabilities, enhancements, forms, workflows, notifications, and production fixes. • Develop testing strategies, scenarios, and validation plans. • Coordinate testing activities across business stakeholders. • Validate delivered solutions against business requirements and acceptance criteria. • Conduct production validation following releases. • Support defect triage, issue resolution, and release readiness activitie Governance, Risk & Compliance • Partner with Privacy, Legal, Compliance, Risk, and Security teams throughout the solution lifecycle, coordinating governance activities across Privacy, Risk, Security, Legal, Compliance, Data and AI governance teams. • Ensure technology solutio