Engineer - Physical Security Field Technician

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity At Ally, the Engineer - Physical Security Field Technician plays a critical role in protecting our people, facilities, and assets through the implementation, maintenance, and advancement of enterprise security technologies. This position provides hands-on expertise across access control, video management, surveillance, and security infrastructure while partnering with project teams, vendors, and business stakeholders to deliver innovative physical security solutions. If you enjoy solving complex technical challenges, working with cutting-edge security technology, and making a direct impact on workplace safety and security, this is an opportunity to help shape and support a best-in-class security program. The Work Itself • Install, configure, troubleshoot, maintain, and support physical security systems including access control, video management, surveillance cameras, credentialing systems, power supplies, and related infrastructure. • Interface access control and video management systems with internal networks, including server connectivity and system programming. • Perform preventative maintenance, inspections, testing, and repairs to ensure optimal system performance and reliability. • Support security technology projects by working closely with project managers, engineers, third-party integrators, and business partners to complete assignments on schedule and within budget. • Oversee, direct, and inspect work completed by external integrators and provide guidance to junior technicians when needed. • Install and support cabling infrastructure including CAT6, CAT6A, coaxial, fiber optic, and other communication technologies. • Recognize, assess, document, escalate, and respond appropriately to security incidents, safety concerns, unauthorized access events, and operational disruptions. • Participate in security assessments, operational security activities, emergency response efforts, facility inspections, and incident management activities. • Maintain accurate project documentation, job sign-offs, as-built records, and other required reports. • Successfully obtain and maintain required security, safety, emergency response, compliance, and product certifications applicable to the role. • Support emergency situations, including employee evacuations and security-related response activities, while helping ensure the safety of personnel and facilities. Preferred Qualifications: • 4+ years of experience as a security integrator field technician or in a similar physical security technology role. • Experience supporting enterprise access control, video management, surveillance, and integrated physical security systems. • In-depth knowledge of Genetec Synergis, Omnicast, AutoVu, Axis Cameras, Hanwha Cameras, HID readers, credentialing systems, LifeSafety Power solutions, and related security technologies. • Experience with fiber optic installation, connector termination, low-voltage cabling, and network-connected security devices. • Strong troubleshooting, problem-solving, and technical diagnostic skills. • Demonstrated ability to work independently while coordinating effectively with cross-functional teams, vendors, and contractors. • Valid driver's license and willingness to travel domestically as needed. • Ability to perform physical aspects of the role, including standing, walking, lifting, climbing ladders, working in varying weather conditions, and supporting operational security activities, with or without reasonable accommodation • Ability to obtain and maintain required manufacturer, security, and safety certifications within established timeframes. Requirements for All Physical Security Roles: • Ability to perform the essential functions of the position, with or without reasonable accommodation, including conducting security assessments, supporting security operations, participating in emergency response activities, and carrying out assigned security responsibilities. • Ability to identify, assess, document, escalate, and appropriately respond to security incidents, safety concerns, emergencies, disruptions, and unauthorized access events using sound judgment and established procedures. • Ability to successfully obtain, maintain, and demonstrate proficiency in all required security, safety, emergency response, compliance, and job-related training, certifications, and qualifications. • Ability to effectively perform duties in a variety of work environments, including indoor and outdoor settings, construction areas, and varying weather conditions, with or without reasonable accommodation. • Ability to meet job-related physical requirements, including lifting and carrying equipment or materials as required by the role, with or without reasonable accommodation. • Ability to perform operational security duties, with or without reasonable accommodation, which may include extended periods of standi