Guest Relations & Concierge Manager

Guest Relations & Concierge Manager Bingin – Uluwatu, Bali | Full-time | Luxury Hospitality We are a growing luxury hospitality business working with a collection of private villas in Bingin and Uluwatu. We are looking for a proactive, organized and commercially minded Guest Relations & Concierge Manager to deliver exceptional guest experiences, professionally develop concierge services and establish strong partnerships with trusted local suppliers. Key Responsibilities • Manage guest communication via Guesty, Airbnb, Booking.com and WhatsApp. • Coordinate guest arrivals, check-ins, check-outs and special requests. • Handle guest complaints professionally and ensure excellent follow-up. • Independently develop and manage concierge services, including private chefs, airport transfers, massages, tours and special experiences. • Identify, select and negotiate with reliable external suppliers. • Build and maintain strong supplier relationships, ensuring competitive pricing and excellent service quality. • Proactively promote concierge services and generate additional revenue. • Monitor supplier performance, service costs, bookings and profitability. • Maintain accurate guest records, concierge administration and daily reports. • Work closely with the Villa Operations & Quality Manager, supporting each other with guest services and operational matters whenever needed.