Manager, Advanced Services Engineering- Patient Accounting

Coordinates technical training to equip team members to provide guidance to customers. Engages with Sales during pre-sales phase and ensures the team advises on architecture and business strategy. Coordinates design and implementation of solutions, emphasizing best practices for technology deployment and ongoing performance. Supervises technical issue resolutions delivery of complex software updates, coaching junior team members. Reviews root cause investigations for new and moderately complex issues. Leads the team in educating customers on product features and reinforces adoption of best practices on technology deployment and workloads. Guides the creation of and ensures consistency across templates/materials used to create customer deliverables. Acts as a point of contact for customer meetings and supports team technical knowledge development to influence customer direction. Reinforces best practices and ensures alignment of technical designs with technical and business requirements. Leads collaboration with internal stakeholders, designated customer contacts, and team to ensure solution alignment with project objectives and stakeholder expectations. Supports team members as they deliver and engage in client consultations on solutions.