Sr. Manager ATM

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Job Summary The Sr. Product Manager is responsible for directing product strategy from conception and definition through implementation. This role identifies new business and market opportunities and creates appropriate business plans. Responsibilities include determining the market for the product, understanding marketplace requirements, and ensuring consistency of new products with the organization’s image and objectives. The Sr. Product Manager functions as a central resource, interacting with systems, marketing, and sales during the product development stage, and formulates and executes long-term plans for cost and profit control. The role also promotes the use of new technologies and industry-leading trends. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities • Direct product strategy from conception through implementation. • Identify new business and market opportunities and develop business plans. • Determine product market requirements and ensure alignment with organizational objectives. • Serve as a central resource interacting with systems, marketing, and sales during product development. • Formulate and execute long-term plans for cost and profit control. • Promote adoption of new technologies and industry-leading trends 1. ATM Product Management, Strategy & Operations Develop and execute ATM solutions that help Visa compete, grow market share, expand network participation, and increase adoption of enhanced ATM services while ensuring operational excellence and successful client implementation. Responsibilities include: • Serve as the product owner for assigned ATM products and services with accountability for product vision, strategy, roadmap, commercialization, adoption, operational performance, and business outcomes. • Develop 3-5 year strategies for ATM products and services including Plus Partnership, Plus Alliance, Deposits, PIN Change, Contactless, ATM Locator, Transfers, Visa ATM Connect, Managed Services, and other ATM-related services. • Manage the complete product lifecycle from ideation and business case development through implementation, market launch, ongoing optimization, and retirement. • Drive innovation and product enhancements that increase transaction growth across Visa's ATM network and expand participation beyond closed-loop and on-us environments. • Define product requirements and prioritize enhancements based on client feedback, market opportunities, competitive analysis, operational needs, and revenue impact. • Lead product roadmap development, business case creation, prioritization, investment decisions, and strategic implementation planning. • Establish and maintain product governance processes, including roadmap management, stakeholder alignment, and product rationalization activities. • Own product performance metrics, adoption targets, revenue objectives, client satisfaction measures, and operational KPIs. • Partner with Technology, Operations, Client Services, Risk, Legal, Compliance, and Rules teams to ensure successful product delivery, implementation, and operational readiness. • Support implementation planning, client onboarding, certification activities, production readiness reviews, and post-launch adoption tracking. • Develop operational processes and governance frameworks to support product lifecycle management and continuous improvement. • Create internal and external communications, training materials, operational guides, implementation resources, marketing collateral, and executive presentations. • Provide subject matter expertise for client escalations, operational issues, implementation challenges, audit inquiries, and production support activities. • Support audit, compliance, and regulatory requirements related to ATM products, programs, and network services. • Partner with Rules and Legal stakeholders to interpret, communicate, and operationalize network rule changes and policy updates. • Establish performance dashboards and reporting mechanisms to track product adoption, operational performance, revenue growth, implementation progress, and client health. • Identify opportunities to improve operational workflows, service delivery, client experience, and implementation effectiveness across the ATM ecosystem. • Act as the primary subject matter expert for internal teams and external clients regarding product capabilities, implementation requirements, operational processes, and network rules. 2. North America Business Development, Revenue Growth & Client Support Implement and execute North America growth strategies to increase ATM transaction volumes, expand client participation, and improve business performance while supporting ongoing client operations and service delivery. Responsibilities include: • Grow usage and adoption of Plus Partnerships, Plus Alliance, Deposit Services, PIN Change, Contactless Acceptance, Visa ATM Connect, Managed Services, and other ATM value-added services. • Partner with and support client-facing sales teams in conducting strategic account reviews with issuers, acquirers, processors, and ATM operators. • Provide sales support, financial analysis, business cases, deal modeling, and operational guidance to help clients optimize ATM performance and rationalize