Manager, Advanced Services Engineering- Patient Accounting

Key Qualifications • Hands-on management: Experience directly managing application support or technical teams while remaining involved in troubleshooting and service delivery. • Patient accounting background: Working knowledge of healthcare patient accounting systems and hospital revenue cycle workflows. • Application support: Experience supporting software configuration, updates, upgrades, and issue resolution in a healthcare setting. • Problem solving: Ability to investigate application and workflow issues, review root cause findings, and guide corrective action. • Staff development: Experience assigning work, coaching employees, addressing performance issues, and identifying training needs. • Customer communication: Ability to explain technical issues, manage escalations, and agree on priorities with hospital stakeholders.